Efficient and brilliant service

They handled absolutely everything. It was very easy to complete the claim form and when the vet didn't respond they chased them up for me. Brilliant service, absolutely recommend.

Real Customer Reviews

Reviews from our customers online.

Customer experience
5
5 out of 5
Carole
Pawfet Customer Service

Very impressed with their customer service and prompt settlement of my claim. I value being able to speak to someone who is friendly and understanding. My emails were also responded to promptly showing complete understanding of my situation. I highly recommend Bought By Many pet insurance.

Customer experience
5
5 out of 5
Angela
Brilliant!

Our 1 year old cocker spaniel has had a range of problems that have needed vet intervention during his first year. Bought By Many have been fantastic! Paying promptly and without quibble for genuine claims. I would thoroughly recommend them.

Why our cover is different

We listened to thousands of cat and dog owners to create the policies they wanted. Everything about our cover is designed to be better for pet parents like you.

Everyone should use this company

Excellent stress-free service. They respond immediately and settle my claims quickly. I cannot speak more highly of this organisation.

Feefo independent customer feedback

Bought By Many reviews

We publish all our policy and claims reviews on our Feefo page. Here are some of the thousands of 5-star ratings for our cat and dog insurance.

Customer experience
5
5 out of 5
Sally  -  London
1st Class Service.

So glad to have chosen Bought By Many. Whole experience was so easy and painless.

Customer experience
5
5 out of 5
Ann
Excellent easy and efficient

A very easy claims process - I insure 3 animals and wouldn’t go anywhere else. The online process makes it easy and once authorised payment is received very quickly.

Customer experience
5
5 out of 5
Sarah
Highly recommended

Great service, easy to get to speak to the team who are all very professional, knowledgeable and friendly. Paid out a previous claim, which was really easy to raise and no hassle throughout. Policies are easy to understand.

Customer experience
5
5 out of 5
Paul
Great pet insurance company

Easy to use, well explained and great options when purchasing dog insurance online.

Customer experience
5
5 out of 5
Elizabeth
Just brilliant company to deal with. Service is 5 star.

Best pet insurance company

Customer experience
4
4 out of 5
Lloyd
Best insurance company ever

The Bought By Many team are amazing. It’s so quick and efficient. In a stressful situation being able to upload docs and manage everything online was brilliant before they dealt with my vet directly.

Customer experience
5
5 out of 5
Julie
Simple, efficient, worry free

The claim process was so simple, which made a very difficult situation easier. Freddie was treated straight away and we just had to send the invoice and ask they to pay the vet. Everything was sorted so quickly.

Customer experience
5
5 out of 5
Ms Burnett
Super Service

Immediate and straightforward payout and if you do need advice they are always so helpful

Kate Lawler holding her two dogs

The service they provide is brillliaaant!

The reviews were great and the cover was better than any other I could find. We’ve used the policy for the video vet call when Shirley had a lump on the back of her neck, it was so quick and easy.

Customer experience
5
5 out of 5
Christine
Easy process to make changes to a policy

Friendly and knowledgeable staff who made the process of making changes to my dog insurance policy extremely straightforward.

Customer experience
5
5 out of 5
Jean
Plain English

The website was so easy to use. Everything was set out clearly and I knew what i was buying.

Customer experience
5
5 out of 5
Hayley
Excellent Service

Excellent Service. Quick settlement no fuss. Friendly staff that understand your needs.

Customer experience
5
5 out of 5
Greg
Excellent

Previously insured for my two beloved dogs. Towards the end of their long lives they had lots of health problems. Bought By Many never faltered once on claims. What a brilliant insurer!

Customer experience
5
5 out of 5
Leila
Fantastic Service

Our pup has ended up with about £15k of vet bills due to Elbow Dysplasia. They have paid out with no issue at all and have been amazing to say the least.

Customer experience
5
5 out of 5
Robert
Simply the best.

I have had various pet insurance in the past but find Bought By Many to be the best all round. Never had a problem with any claim and very prompt payment. If I needed to speak in person with an advisor they have always been first class in resolving any queries.

Award-winning cover owners love.

Cat and dog owners voted us Pet Insurance Provider Of The Year in the 2021 Moneyfacts Consumer Awards and we’ve received over 22,000 5-star Feefo reviews in the past 12 months.

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