About this group
Should the worst happen, you can be reassured that you and your family will be taken care of by ERV who are experienced and understand your situation.
ERV make a promise to you with a summary of the high quality and service which they offer to every customer who purchases a policy.
MEDICAL ASSISTANCE SERVICE
- 24/7 medical assistance – easy access to assistance when you need it most
- Local knowledge, local services – our expertise looking after you
- English speaking customer services with multi lingual capabilities
- Access to Clinics and Hospitals which have been inspected by our Euro-Center staff, ensuring such facilities meet the best local standards (more information on Euro Center)
- Local cash free bill payment – whenever possible you do not pay the medical facility directly, we handle the costs behind the scenes
- Repatriation – if you need to come home, then we will get you there
NON MEDICAL CLAIMS
- 80% of calls answered within 20 seconds (4 rings)
- 95% response to telephone enquiries within 24 hours
- 100% of claims decisions made within 5 days subject to the receipt of all pertinent documentation
Our products are built in conjunction with leading experts and with you in mind. We regularly review key benefits ensuring that we provide you with policies that work for you and your trip. And to top it all off we give you a simple, secure and easy booking process, with clear policy documentation. That’s our promise to you, giving you the peace of mind to enjoy your trip to the most!