If you broke down with your dog in the car and required roadside assistance, what would happen to your pet?
In November 2013, a tragic accident occurred on the M40 near Banbury, Oxfordshire. A broken down motorhome carrying 11 dogs and three people was awaiting recovery on the hard shoulder when a heavy goods vehicle collided with it. Some of the dogs escaped onto the road and three of them died at the scene; another was later euthanised by a vet due to the extent of his injuries.
One human passenger required hospitalisation and treatment in intensive care while the other two were shaken up. The motorhome was at the side of the road for hours because it was waiting for a specialist vehicle to come and collect the dogs.
This incident prompted the website Dogs in the News to advise its Twitter followers to switch cover if their roadside recovery policy didn’t make provisions for their animals. It received requests for specifics about which companies they should switch to, so the team started researching which companies are dog friendly.
Breakdown provider policies
Unfortunately, Dogs in the News couldn’t help its readers. ALL the major breakdown providers whose policy documents it read say exactly the same thing: IF they do decide to take your dogs, it’s at their discretion and your risk. That is to say, it entirely depends if the person who shows up likes dogs and is willing to accommodate them – hardly reassuring!
A few of the policies make exceptions for guide dogs or hearing dogs, but not for general assistance dogs, therapy dogs, medical alert dogs and the like, which is worrying. By law private hire drivers must accept a passenger with an accredited assistance dog at no extra cost on their fare, but it’s not clear if this covers roadside recovery vehicles. Other policies state that you have to pay any extra costs incurred when making arrangements for your dog.
So that’s the ‘legal-ese’, but what about customer reviews? Dogs in the News asked if anyone could suggest a service that had made special arrangements for their dogs or which was willing to take dogs as a matter of service rather than because they were obliged to.
Unfortunately, the responses were too random to be useful. Some people sang the praises of helpful drivers who either took their dog or arranged alternative transport for them. However, others reported drivers who flat out refused to take the animals in any form, leaving them stranded, or forced the dog to travel in the owner’s vehicle while it was being towed, causing upset.
People also begrudged having to pay for extra services; they thought their cover applied to all passengers, human and canine, and expected all expenses to be included as part of their monthly fees.
Inform your breakdown service
Our advice is to make it very clear to your breakdown provider that you have a dog with you when you call to request their assistance. That way they know in advance and can either send out a specialist vehicle in the first instance or arrange for someone who doesn’t mind a bit of dog hair in their back seat.
But that is not an ideal solution. Dogs in the News received lots of comments from worried pet owners, dog show exhibitors and competitors saying they’d happily pay a higher premium for the peace of mind that comes from knowing their pets are covered in the event of an emergency.
It’s stressful enough having a mechanical issue and being stranded on the side of the road, without having to worry about how you’re going to get your dog safely home!
Tell us what you think
We’d love to hear your thoughts on this issue. And if there is enough demand, we at Bought By Many can start a group to show the industry there is a need for a product for people who want guaranteed cover for their dog.
You can get in touch with us here.