In 2017, Staysure was named Most Trusted Travel Insurer at the Moneywise Customer Service Awards.
Staysure is ranked 49th out of 57 travel insurers, according to review firm Fairer Finance.
You can get a tailored travel insurance quote at the Staysure website.
Although anyone can get a quote from Staysure, it specialises in cover for older people and those with medical conditions.
Check our guide to the best travel insurance companies here.
In this review:
- In summary
- Overview of the cover provided by Stasure Travel Insurance policies
- Does Staysure provide insurance for pre-existing medical conditions?
- How much does travel insurance from Staysure cost?
- Why don't Staysure's policies appear on price comparison websites?
- What we say about Staysure's travel insurance policies
- What Staysure's customers say
- What do the experts say about Staysure's travel insurance products?
- Interested in Staysure's travel insurance?
Overview of the cover provided by Staysure travel insurance policies
Staysure is a specialist insurance provider for the over 50s. This is not to say that it offers insurance exclusively for over 50s – its policies are available for anyone between the ages of 0 and 85 (there is no upper age limit on single trips) – but for a number of reasons its policies may be suitable for over 50s.
For example, all of Staysure’s policies offer cover for a range of pre-existing medical conditions, many of which are likely to be more common in older people.
If you have a condition you will have to go through a medical screening questionnaire and Staysure may not be able to cover all conditions.
Or see our guide to the best companies that offer travel insurance for medical conditions.
Staysure provides insurance across a range of categories (e.g. car, home contents) it is most well known as a travel insurance company.
Staysure offers numorous policies inclusing two for single-trip, two for annual holiday (multi trip) cover:
- Basic single-trip
- Comprehensive single-trip
- Basic annual
- Comprehensive annual
There are then a number of ‘optional extras’ (sometimes referred to as extensions or enhancements) such as winter sports, golf or wedding cover, which can be added to certain policies. It also offers insurance for long stays.
Staysure has now introduced cancellation cover for COVID-19. You get cover for “Cancelling your trip if you have COVID-19 within 14 days of travelling”, and “Your travelling companion(s), people you live with, or people you’re staying with on holiday being diagnosed with COVID-19 within 14 days of travel.
You can read the full cover here.
Does Staysure offer travel insurance for pre-existing medical conditions?
Yes. Staysure describes itself as an expert 'in cover for pre-existing medical conditions'.
One standout feature of Staysure travel insurance is that all of its policies cover more than 60 medical conditions automatically – i.e. at no extra charge. These are referred to in its policy documents as ‘Waived Medical Conditions’.
Most of these are milder conditions, or milder forms of more serious conditions (e.g. Knee / Hip replacements are included in this list, but only if there is no related arthritis)
More serious conditions – such as high blood pressure, cancer, or heart conditions – will not be covered automatically, and are therefore almost certain to carry an additional cost.
Staysure’s Basic policy covers medical emergencies and repatriation claims up to £5m and baggage claims up to £300, as well as £500 cancellation and curtailment cover of £500. With Staysure Comprehensive, this cover is increased to £10m. Comprehensive also covers trip cancellation, curtailment and interruption up to £5,000 as well as increasing baggage cover to £2,500.
How much does travel insurance from Staysure cost?
With almost all travel insurance companies, the cost of travel insurance varies widely depending on a number of factors, such as the number of people travelling, their age(s), the destination(s) of travel and the duration of stay.
However, on its site it says annual cover starts at £39.99 and single trip policy for 5 days in Europe starts at £7.99.
Staysure’s policies don’t appear in many price comparison tables – why is this?
Not all travel insurance providers choose to make their rates available via (some or all) price comparison websites, and this appears to be the case with Staysure. This does not mean that its prices are not competitive – sometimes the best deals can be found by going direct to an insurance provider, rather than through a price comparison site.
You can read more about price comparison tables for travel insurance in our Top Dog Travel Insurance review.
What customers say about Staysure's travel insurance policies
Staysure scores 9 out of 10 from over 30,000 reviews on Trustpilot and 3.6 out of 5 from over 490 reviews on Reviewcentre.com. 69% of Reviewcentre.com users say they would recommend Staysure's insurance products.
What the experts say about Staysure's travel insurance
Fairer Finance, a service set up to help consumers choose the best financial products, ranks insurers based on what customers think of the brand, how good they are at handling complaints, and how transparent they are.
Of the 57 travel insurance providers reviewed by Fairer Finance, Staysure was ranked 49th/
It also gives individual products an expert rating. Staysure's annual and single-trip Comprehensive cover receives 4 stars out of 5 and its Basic policies receive 1 star.
Defaqto (an independent financial researcher) gives products Star Ratings out of 5.
A Star Rating indicates where a product or proposition sits in the market based on the quality and comprehensiveness of the features it offers.
Staysure's Comprehensive products have been awarded 5 stars and its Basic policies have 3 stars
If so, get a quote with Staysure here.
If not, then perhaps read our other travel insurance reviews - this article on Staysure Travel Insurance is just one of a series of reviews we are featuring on different travel insurance companies and the policies they offer.