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Updates to our pet insurance policies

This page is for our pet insurance customers to keep up with occasional updates we make to our policy documents.

If you bought your policy before 5 August 2019, the following changes will apply to your cover when you renew.

You can see all our policy documents here and you can download your documents from My Account.

We’re proud that our documents still hold Fairer Finance’s Clear and Simple accreditation - this means we’ve removed any jargon and confusing language to make them easy to understand.

Each heading refers to a section in your policy document and the changes are listed below them.

1. Your policy

No changes.

2. How to

No changes.

3. What we are not able to cover

Waiting periods

  • We want to make it as easy as possible for customers to switch their insurance to get a better deal on their pet insurance. To achieve this, we have removed the 14 day waiting period at the start of new policies for pet owners who switch insurers to Bought By Many. This also applies when a pet is added to an existing policy, if the pet was insured with another insurer up to the date their cover started with Bought By Many. If this is the case and you need to claim, we will ask you to provide evidence of your previous insurance.

    • 4. How your policy works

    No changes.

    5. Your cover

    Cover for when you have to say goodbye to your pet

    • It helps to have someone to talk to when you have to say goodbye to your pet or it goes missing.
    • We've teamed up with Blue Cross to give our policyholders a dedicated pet bereavement support line. If you’d like to talk to someone, you can reach us on 0800 138 6590, any time between 8:30am - 8:30pm.

    6. Legal information

  • We added the registration number for our underwriter Great Lakes Insurance SE.

    • This article was written independently by Bought By Many. We were not paid to write it but we could get a commission resulting from clicking on the links to one of our partners.

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