This page is for our pet insurance customers to keep up with occasional updates we make to our policy documents.
We've made it easy to understand the changes we've made to our policies. To see the updates to policies starting or renewing on or after 14 July 2021, click on the links below:
New customers can no longer buy our Liability Only or Fixed For Life policies. The notice of change letters for Liability Only and Fixed For Life are for existing customers only.
If your Fixed For Life policy started or renewed before 30 December 2020, the following changes will apply to your cover when you renew.
New customers can no longer buy our Fixed For Life policy. The following information is for existing customers only.
Each heading refers to a section in your policy document and the changes are listed below them.
1. Your policy
We have made a few changes to make sure our customers understand the overall claims limit that applies to their Fixed For Life policy.
- To help you understand better how your cover works, we've expanded our description on who this product is for:
'The policy meets the demands and needs of individuals who require cover for new and recurring conditions up to £7,000 in each year you renew, with an overall limit of £20,000 throughout the life of your pet (your yearly limit is part of your overall limit).’
- We’ve added a statement to explain that the policy will end when the £20,000 overall limit is reached, and that we will contact you with alternative options before you reach your overall limit.
- 1.3 Definitions we use
We’ve added a new definition for the term ‘Overall limit’:
‘When we say 'overall limit' we mean the maximum amount you can ever claim per pet for all vet fees, no matter how long you have had a policy.’
2. How to
3. What we are not able to cover
4. How your policy works
5. Your cover
6. Legal information