This page is for our pet insurance customers to keep up with occasional updates we make to our policy documents.
If you bought your policy before 5 August 2019, the following changes will apply to your cover when you renew.
We’re proud that our documents still hold Fairer Finance’s Clear and Simple accreditation - this means we’ve removed any jargon and confusing language to make them easy to understand.
Each heading refers to a section in your policy document and the changes are listed below them.
1. Your policy
2. How to
3. What we are not able to cover
4. How your policy works
5. Your cover
Cover for when you have to say goodbye to your pet
- It helps to have someone to talk to when you have to say goodbye to your pet or it goes missing.
- We've teamed up with Blue Cross to give our policyholders a dedicated pet bereavement support line. If you’d like to talk to someone, you can reach us on 0800 138 6590, any time between 8:30am - 8:30pm.