Pet insurance FAQs

Hopefully, this page will answer some of the most common questions about pet insurance.

If you can't find what you're looking for here, try our help centre or ask a question using our customer service chat tool that you can access by clicking the button in the bottom right corner.

• Do I need pet insurance? Can’t I just self-insure?
• What's the minimum age my pet has to be for me to get insurance?
• What's the maximum age my pet can be for me to get insurance?
• Can I insure more than one pet?
• Is dental cover included in my pet insurance?
• What is accident-only pet insurance?
• What does lifetime pet insurance mean?
• What is per condition pet cover?

Do I need pet insurance? Can’t I just self-insure?

Self-insurance is a method people use instead of taking out a policy with an insurance provider. It involves taking on the risk yourself by regularly setting aside money to cover potential costs. There is information about self-insurance in our article on whether you need pet insurance.

For people who prefer to save, we have created a product that only covers you for legal claims against you or your pet, which typically exceed people’s savings – this is the cheapest insurance we offer.

To help people compare providers we've written guides to the best pet insurance for dogs and for cats.

What's the minimum age my pet has to be for me to get insurance?

Regardless of how young your pet is now, you can get a quote and buy a policy. Bought By Many will simply have to delay the start of your cover slightly, as your pet needs to be at least 4 weeks old when your cover begins.

Other insurers may have other minimum age limits.

Find out more and join our pet insurance group here.

What's the maximum age my pet can be for me to get insurance?

We suggest you join our group for older pets, where there is no upper age limit!

If you already have a policy, we suggest you carefully check it’s wording as some insurers do have a maximum age limit and a policy's excess or co-payment can increase when a pet reaches a certain age.

Can I insure more than one pet?

Yes, although not all insurers offer this option. Read our guide to providers that offer multi-pet quotes and discounts.

We offer a 15% multi-pet discount on all of our policies. Have a look at our policies here.

Is dental cover included in my pet insurance?

Most pet insurance policies won't pay out for dental treatment unless your pet's teeth are damaged in an accident. However, we’ve created a list of policies that include dental cover.

Except for our Liability Only product, all of our own products include dental cover for accidents as standard and our Complete policy also covers dental treatment recommended by a vet. Join our pet insurance group to access the offer.

What is accident-only insurance?

Insurers will offer different levels of cover but generally accident-only policies provide a fixed amount of money if your pet has an accident but will not pay out for on-going or one-off illnesses.

However, some policies may include an amount towards the cost of emergency treatment of an illness. There is also more information in our guide to dog insurance.

What does lifetime pet insurance mean?

Lifetime (or ‘yearly limit’) insurance covers vet fees up to the stated limit every year. This can be a good option if you worry about your pet developing a long-term or recurring illness. So long as you renew a lifetime policy each year, the level of vet fees will reset to the full stated limits that you started with.

With a lifetime product, it is important to note that your premiums will increase each year at renewal. This is different to a “Per Condition” policy, where a particular condition can become excluded once the condition limit is reached. Please note that your excess is likely to increase as your pet gets older. With our policies when your pet turns 9, a fixed excess of £69 plus 20% of each claim will apply.

Lifetime policies can be a good option to explore if you are concerned about your pet developing long-term or recurring illness. All our pet insurance partners offer lifetime cover, and so do we. Find out more about our lifetime cover.

What does time-limited cover mean?

Time-limited policies allow pet owners to claim a set amount for a condition within a set time period, usually 12 months. After that time period or set amount (whichever comes first), no further payments will be made for that condition.

When the policy ends you will be able to renew but the condition you previously claimed for is likely to be excluded. The policy could pay for treatment such as behavioural therapy or physiotherapy after an injury. It is often used by owners with older pets that might be susceptible to illness.

What is per condition cover?

These policies impose a maximum benefit per condition. So as long as you renew the policy there is no limit to the length of time you can continue to claim for a condition but once the maximum benefit amount has been reached, that condition will be excluded.

So, to take the example of an ongoing illness such as diabetes or dermatitis, once that maximum is reached that condition will then be excluded from further claims and you will need to be prepared to fund the ongoing treatment yourself.