We're proud to be taking part in National Customer Service Week 2020, which is run by the Institute of Customer Service.
Our teams do an amazing job helping people understand our policies and use them when they need it most. And we were delighted to find out we scored 90.1 for customer satisfaction in an Institute of Customer Service survey, putting us in the top 5% of UK companies.
And out of all the companies on the separate July 2020 UK Customer Satisfaction Index, including the likes of Amazon and John Lewis, we had the highest score for ease of use.
We can also reveal we came top Fairer Finance's Autumn 2020 pet insurance customer experience ratings.
Fairer Finance is an independent organisation that carries out detailed research to find the companies that care about providing the best products and service for consumers.
Their customer experience rating includes scores on how well we handle claims, how easy our policies are to understand and they even carried out mystery shopping to really test what it's like to buy our cover.
They also gave our Complete policy a top score of 5 stars in their product ratings.
And we don't just have an exceptional score from consumer bodies, you give us amazing scores too. In the past 12 months, we've received more than 11,500 5-star Feefo reviews from pet owners who have chosen our cover or made a claim.
Over the past three years, our customers have given such consistently high scores that Feefo awarded us their Platinum Trusted Service Award.
We make sure that our policies are easy to understand and offer quality cover. If you do need to make a claim you can do so in seconds online without needing to fill in any paper forms.
And if you want to speak to someone, we have a knowledgeable UK-based team who answer calls quickly. In the past year, they answered more than 100,000 calls from pet owners who needed our help!
We know it's stressful when your pet looks ill but you're not sure whether you need to go to the vet. So we've given all our vet fee customers free access to FirstVet, which allows you to video call a vet 24/7. It's helped thousands of cat and dog owners get immediate advice and work out whether their pet is just having a bad day or needs a trip to the vet.
We'd like to say a huge thank you to our customers for giving us such fantastic reviews and to our team for providing high-quality service to thousands of owners. We hope you choose Bought By Many for your pet insurance so we can be there for you and your pet.