We’ve launched an innovative claims process with no forms that is quick and convenient for customers.
Visit our pet insurance page for information about our cover and to get a quote.
Our policy documents are easy to understand so that you know exactly what you can claim for.
Bought By Many pet insurance
If you have a Bought By Many pet insurance policy, you can find out more information about making a claim in your My Account section.
To make a claim call our claims team on 0333 130 4552.
Our claims handlers will ask for a few details about the claim and your vet’s contact information. After that, we’ll be able to process the claim. We won’t ask you to fill in any forms, which should speed up the process and make your life easier.
We will be launching an online claim option soon.
If you have your policy number and any receipts for treatment to hand when you call it can speed up the claim, but this information is not essential.
Once we’ve contacted your vet we’ll update you on how the claim is progressing via text message and email.
If the claim is approved we can pay you or the vet, whichever you prefer.
You have up to one year from the first diagnosis of an illness by a vet or the date an accident happened to make a claim. We will not be able to pay claims submitted later.
We are not able to pay a claim for any accident within the first 48 hours of the policy. We are not able to pay a claim for illness or behavioural conditions within the first 14 days of the policy. And we are not able to pay a claim if your pet passes away due to illness within the first 14 days of the policy.
If you delayed the start date of your policy, these waiting periods begin from that policy start date.
Waiting periods only apply when you first purchase a policy and not on renewal.
As well as our own pet insurance, we also negotiate offers with other companies. If you joined Bought By Many and bought an insurance policy with one of our partners, such as More Than, that company will handle your claim and you will need to contact them about any claim or policy changes.