We’ve launched an innovative claims process with no forms that is quick and convenient.
Our policy documents are easy to understand so that you know exactly what you can claim for.
Bought By Many pet insurance claims
Use Snap Claims to make a quick online claim. Log in to your account and you'll see an option to make a claim:
It takes seconds and we'll ask for a few details such as the value of the claim and the contact details of your vet so that we can get in touch with them to gather the information needed to process the claim.
You will be invited to submit a photo of your vet receipt to speed up the process but if you don’t have any documents it’s not a problem, you can still submit the claim.
Find out more about Snap Claims.
Bought By Many claims number
You can still make a claim over the phone, just call 0333 130 4552.
Our claims handlers will ask about the claim and your vet’s contact information. After that, we’ll be able to process the claim. We won’t ask you to fill in any forms, which should speed up the process and make your life easier.
If you have your policy number and any receipts for treatment to hand when you call it can speed up the claim, but this information is not essential.
Once we’ve contacted your vet we’ll update you on how the claim is progressing via text message and email.
If the claim is approved we can pay you or the vet, whichever you prefer.
When can I make a claim?
You have up to one year from the first diagnosis of an illness by a vet or the date an accident happened to make a claim. We will not be able to pay claims submitted later.
We are not able to pay a claim for an accident within the first 48 hours of the policy. We are not able to pay a claim for illness or behavioral conditions within the first 14 days of the policy. And we are not able to pay a claim if your pet passes away due to illness within the first 14 days of the policy.
If you delayed the start date of your policy, these waiting periods begin from that policy start date.
As part of our mission to make pet insurance fairer, we have removed the 14 day exclusion period for customers switching insurers. This means you can make a claim immediately when starting a new policy with Bought By Many. In this case, we will ask that you give us details of your previous insurer to confirm there was no gap in your cover.
Waiting periods only apply when you first purchase a policy and not on renewal.
Find out how our MoneyBack policy works when you make a claim.
As well as our own pet insurance, we also negotiate offers with other companies. If you joined Bought By Many and bought an insurance policy with one of our partners, such as More Than, that company will handle your claim and you will need to contact them about any claim or policy changes.