We have an innovative claims process with no forms and our customers can book free video appointments with a vet.
Here are the simple steps to make a claim:
- Log in to your account - Click here or on the button at the top of the page to log into your account.
- Go to 'My quotes & policies' and click 'Make a claim' - Click on 'My Account' to find the 'My quotes & policies' section. There you can see all your policies. Choose the one you want to make a claim on.
- Tell us what happened - Let us know what you are claiming for, which vet you used and the amount you are claiming for.
- Track your claims - Keep up to date with how we're doing with your claim in the 'My quotes & policies' section of My Account.
To speed up your claim, it is helpful if can provide an itemised invoice for your trip to the vet or specialist along with the past 24 months of your pet's medical history. Don't worry if you don't have this to hand, we can get it from your vet for you.
See your easy-to-understand policy documents in My Account to find out exactly what you're covered for. You can also find versions of all our policy documents here.
Unless you have our Pre-existing policy, we are unable to pay claims for a condition that has received treatment, medication or advice in the 24 months before your policy started. Once your pet has been free of a condition for 24 months you can claim for it on all our vet fee policies.
Book a video call with a vet
If you're concerned about your pet you can also use FirstVet to speak to a UK-registered vet. Bought By Many customers have unlimited free access to FirstVet and it can be used 24/7 on a phone or tablet.
FirstVet is an app that allows pet owners to book a video appointment with a vet. You can get their expert view and advice on symptoms, find out if you can treat your pet at home or get a second a opinion.
Their vets will always tell you if you need to take your pet to a local vet but we believe having immediate access to expert advice at the touch of a button can cut down on some unnecessary and stressful vet visits.
Download the app and fill in your details. It should find your pet's information from your Bought By Many policy. Find out more about FirstVet here.
Bought By Many pre-authorisation
We don't currently offer pre-authorisation on claims.
Does Bought By Many pay the vet direct?
Yes, we can pay your vet directly. Simply tick the box regarding to who pay, when submitting your claim.
We will pay the first vet that you have listed during your claim submission. You can enter up to two different vets.
If you would like us to pay a different vet – in the case of a referral for example, then you can let us know in the comments box called ‘Almost there’ at the end.
It's a good idea to check with your vet that they will accept direct vet payments. Most of them do, however, its always best to check.
Bought By Many claims number
It's quick and easy to claim online but you can make a claim over the phone, just call 0333 130 4552.
Our claims handlers will ask about the claim and your vet’s contact information. After that, we’ll be able to process the claim. We won’t ask you to fill in any forms, which should speed up the process and make your life easier.
If you have your policy number and any receipts for treatment to hand when you call it can speed up the claim, but this information is not essential.
Once we’ve contacted your vet we’ll update you on how the claim is progressing via text message and email.
If the claim is approved we can pay you or the vet, whichever you prefer.
When can I make a claim?
You have up to one year from the first diagnosis of an illness by a vet or the date an accident happened to make a claim. We will not be able to pay claims submitted later.
If you haven't had another policy before starting your Bought By Many cover we are not able to pay a claim for an accident within the first 48 hours of the policy. We are not able to pay a claim for illness or behavioural conditions within the first 14 days of the policy. And we are not able to pay a claim if your pet passes away due to illness within the first 14 days of the policy.
If you delayed the start date of your policy, these waiting periods begin from that policy start date.
However, we have removed the 14-day exclusion period for customers switching insurers. If you switch to Bought By Many with no gap between your policy starting and your old cover ending you can claim immediately for accidents and illness. If you do make a claim in the first 14 days, we will ask for details of your previous insurer to confirm there was no gap in your cover.
Waiting periods only apply when you first purchase a policy and not on renewal.
Find out how our MoneyBack policy works when you make a claim.