Best Mobile Phone Insurance 2016

Phoebe McCrostie By Phoebe McCrostie

We’re probably becoming more attached to our mobile phones than ever before. Just think how you’d feel if yours was lost, broken or stolen…Mobile phone insurance protects your phone against these perils and saves you the likely big expense of forking out for a brand new one.

Though mobile phone insurance doesn’t depend on standard insurance ‘risks’ like your age, job etc., there are plenty of options to choose from, and choosing the right policy can be complicated.

In this guide we list our Top 10 mobile phone insurance providers, as well as letting you know if you might already have cover.

Top 10 Mobile Phone Insurance

  1. Insurance2Go Full Cover Mobile Phone Insurance
  2. Better Buy Insurance Mobile Phone Insurance
  3. Geek Squad Mobile Complete (Carphone Warehouse)
  4. Switched On Insurance Gadget Insurance Ultimate Cover
  5. Debenhams Ultimate
  6. Gadget Cover Supercover
  7. Mobiles.co.uk Phonecare
  8. Row.co.uk Mobile Phone & Gadget Insurance (Loss Cover)
  9. CoverCloud Elite
  10. Barclays Tech Pack (only available as add-on to current account)

In this article:

  1. Top 10 Mobile Phone Insurance
  2. Mobile Phone Insurance Comparison Table
  3. Mobile Phone Insurance Reviews

  4. Cover from your network provider – is it worth it?
  5. Are you already covered under your home insurance?
  6. Are you already covered by your bank account?
  7. Common Exclusions - don't get caught out
  8. Insuring specific mobile phone models
  9. ‘Can I get mobile phone cover if…’

We chose our Top 10 mobile phone insurance providers based on their ratings by an independent financial services review site, as well as their customer reviews from sites like Review Centre, Trust Pilot and Feefo. Note than some of the policies, such as Barclays, are only available as part of paid-for current accounts.

Mobile Phone Insurance Comparison Table

In the table below we compare the features of some of the top mobile phone providers, including theft, accidental damage and loss cover, as well as their levels of excess. 'Unauthorised use' refers to unauthorised calls and data use, on phones with a monthly contract.

Provider
Product
Theft Cover?
Accidental Damage Cover?
Loss Cover?
Liquid Damage Cover?
Unauthorised Use Cover?
Excess
Insurance2Go
Full Cover Mobile Phone
✔ up to £1000
£25, or £50 for loss
Gadget Buddy
Your Gadget Insurance
Additional Extra
Additional Extra
£50, £25 for loss
Gadget Cover
Supercover
Additional Extra
✔ up to £2500
£25/£50 depending on price of gadget
Switched On Insurance
Gadget Insurance Ultimate Cover
✔ up to £1000
Apple handsets: £50, £75 for loss; non-Apple handsets: £25/£50 depending on value, £50 for loss
Barclays
Tech Pack
✔ up to £2000
Apple handsets: £50 for damage, £100 for loss and theft; non-Apple handsets: £25 for damage, £50 for loss and theft

Natwest
Part of Select Silver/Platinum/Black accounts
✔ up to £2500
£75
Nationwide
Worldwide Family Mobile Phone Insurance
✔ up to £2000
Apple handsets: £50 for damage, £100 for loss and theft; non-Apple handsets: £25 for damage, £50 for loss and theft
i-Digital
Premier
✔ up to £100
£50
Halifax
Part of Ultimate Reward current account
✔ up to £1500
£100 for Apple phones, £30 for all others
Geek Squad
Mobile Complete
✔ up to £10000
£10-£60, depending on the 'price band' your phone is in

Mobile Phone Insurance Reviews

Insurance2Go mobile phone insurance review

Insurance2Go offers three tiers of cover: Basic, Lite and Full - the information in our table is based on Insurance2Go's Full cover. Insurance2Go will cover accidental damage and breakdown as standard in all three policies, with theft added in the Lite cover, and loss and theft in the Full cover. Unauthorised use is included for up to £1000 in the Lite and Full policies.

You can get a quote from Insurance2Go here.

Insurance2Go offers one of the cheapest excesses out of our Top 10 insurance companies, at £25, and £50 for loss - not depending on the make and model of phone. Insurance2Go also offers a discount when you buy a yearly rather than a monthly policy.

Insurance2Go's mobile phone insurance is rated 5 stars by independent review site Defaqto, making it 'an excellent product with a comprehensive range of features and benefits'. On customer review site Trustpilot, Insurance2Go currently has a 8.5/10 rating for its mobile phone insurance, based on 1,241 reviews, and on ReviewCentre it scores 4.5/5 from 1,802 reviews.

Get a quote from Insurance2Go here.

Gadget Buddy mobile phone insurance review

Gadget Buddy mobile phone insurance offers cover against accidental damage, breakdown and unauthorised use, but doesn't include theft and loss as standard.

You can get a quote from Gadget Buddy here.

Unlike most other mobile phone insurers, Gadget Buddy does not vary its excess depending on the make and model of your phone - iPhones have the same excess as every other phone. Its excess is also among the lowest of our Top 10 insurers at £50, and unusually costs less for claims of loss at £25.

Gadget Buddy mobile phone insurance is rated 4 stars by independent review site Defaqto, making it 'a product with a good level of features and benefits'. On customer review site Trustpilot, Gadget Buddy currently has a 6.9/10 rating for its mobile phone insurance, based on 190 reviews, and on Feefo it scores 93% from 1,219 reviews.

You can get a quote from Gadget Buddy here.

Gadget Cover mobile phone insurance review

Gadget Cover is a fairly small UK company, offering insurance for phones, laptops and other gadgets. Its mobile phone insurance protects phones against theft, accidental damage, breakdown and unauthorised use, with loss cover as an additional extra.

You can get a quote from Gadget Cover here.

Unlike insurance as part of a bank account, Gadget Cover's prices vary depending on the model and value of your mobile phone. Gadget Cover is one of the few mobile phone insurers to offer a no-claims discount, and its level of excess is among the lowest out of our Top 10 insurers.

Gadget Cover mobile phone insurance is rated 5 stars by independent review site Defaqto, making it 'an excellent product with a comprehensive range of features and benefits'. On customer review site Trustpilot, Gadget Cover currently has a 6.9/10 rating for its mobile phone insurance, based on 190 reviews, and on Feefo it scores 88% from 1,678 reviews.

You can get a quote from Gadget Cover here.

SwitchedOn mobile phone insurance review

Switched On mobile phone insurance offers cover against accidental damage, breakdown and malicious damage, but theft, loss and unauthorised use cover aren't included as standard.

You can get a quote from Switched On here.

Switched On mobile phone insurance is rated 5 stars by independent review site Defaqto, making it 'an excellent product with a comprehensive range of features and benefits'. On customer review site Trustpilot, Switched On currently has a 7.7/10 rating for its mobile phone insurance, based on 8 reviews, and on Feefo it scores 99% from 436 reviews.

Barclays Tech Pack mobile phone insurance review

Barclays Tech Pack is available as an add-on to a Barclays bank account and is administered by the Lifestyle Services Group Limited. For £9.50 a month (previously £7.50), Barclays Tech Pack covers phones worth up to £1500 against loss, theft, breakdown and accidental damage. However, Barclays will only allow a maximum of two successful claims in any 12-month period.

Usefully, Barclays doesn't vary the price of its cover depending on the value of your phone - so if you had a top-of-the-range iPhone 6 you'd pay the same each month as if you had a Samsung Galaxy. Probably the best thing about Barclays mobile phone insurance is that it will let you add two phones on one policy if you have a joint current account, giving you a potential two-for-one discount.

Barclays mobile phone insurance is rated 5 stars by independent review site Defaqto, making it 'an excellent product with a comprehensive range of features and benefits'. On customer review site Reviewcentre, Barclays currently has a 2.8/5 rating for its mobile phone insurance, based on 62 reviews.

Natwest mobile phone insurance review

Natwest's mobile phone insurance comes as a freebie with its Select Silver, Platinum and Black current accounts. It offers worldwide cover for loss, theft and accidental damage, as well as unauthorised use up to £2500. Like Barclays, Natwest will only allow a maximum of two successful claims in any 12-month period, unless you have a Black account, in which case this increases to four.

Natwest's mobile phone cover is underwritten by Aviva.

Natwest's mobile phone insurance is rated 5 stars by independent review site Defaqto, making it 'an excellent product with a comprehensive range of features and benefits'. On customer review site Reviewcentre, Natwest currently has a 2.5/5 rating for its mobile phone insurance, based on 62 reviews.

Nationwide mobile phone insurance review

Nationwide's mobile phone insurance is available as a freebie as part of its Flexplus account. It offers worldwide cover for loss, theft, accidental damage, breakdown and unauthorised use up to £2,000. Like Barclays, insurance from Nationwide is administered by the Lifestyle Services Group Limited. Nationwide will only allow a maximum of two successful claims in any 12-month period.

Nationwide doesn't require you to register your phone to get cover. Uniquely, it will also cover family members who live at the same address as you, and there is no limit on the number of phones you can register.

Nationwide mobile phone insurance is rated 5 stars by independent review site Defaqto, making it 'an excellent product with a comprehensive range of features and benefits'. Unfortunately, it doesn't have any customer reviews.

i-Digital mobile phone insurance review

i-Digital offers three tiers of cover: Essential, Essential Plus, and Premier - the information in our table is based on i-Digital's Premier cover. i-Digital will cover mobile phones against theft, accidental damage and breakdown under all three tiers, with loss cover available under Essential Plus and Premier.

The maximum cover amount varies depending on the tier: Essential will only cover phones worth up to £500, and so wouldn't include newer iPhones; Essential Plus increases this to £750, and Premier offers the most at £1000. Unauthorised use cover is only included under Premier cover, and will only cover fraudulent calls up to a limit of £100 - a lot lower than most of the other mobile phone insurers.

i-Digital mobile phone insurance is rated 4 stars by independent review site Defaqto, making it 'a product with a good level of features and benefits'. On customer review site ReviewCentre, i-Digital currently has a 3/5 rating for its mobile phone insurance, but this is based on only 2 reviews.

You can join our gadget insurance group for free to get an exclusive 22% discount from i-Digital.

Halifax mobile phone insurance review

Halifax mobile phone insurance is available as a freebie as part of its Ultimate Reward Current Account. It offers cover for loss, theft, accidental damage, breakdown and unauthorised use up to £1,500.

Like Barclays and Natwest, Halifax doesn't vary the price of its cover depending on the value of your phone - so if you had a top-of-the-range iPhone 6 you'd pay the same each month as if you had a Samsung Galaxy. It will also let you insure two phones under a joint account, potentially offering a two-for-one discount.

Halifax has quite a high excess for iPhones - £100 compared to £30 for all other phones.

Halifax mobile phone insurance is rated 4 stars by independent review site Defaqto, making it 'a product with a good level of features and benefits'. Unfortunately, it doesn't have any customer reviews.

Geek Squad mobile phone insurance review

Carphone Warehouse's mobile phone insurance Geek Squad protects phones against loss, theft, breakdown and accidental damage. It also covers unauthorised use up to £10,000 - the highest amount out of our top 10 insurers. It's one of the few, non-network provider insurers to offer next day replacements.

Geek Squad mobile phone cover is underwritten by Aviva.

Geek Squad mobile phone insurance is rated 5 stars by independent review site Defaqto, making it 'an excellent product with a comprehensive range of features and benefits'. On customer review site Reviewcentre, Geek Squad currently has a 1.6/5 rating for its mobile phone insurance, based on 145 reviews.

Cover from your network provider - is it worth it?

Cover from your network provider is simple and easy to get, as long as you apply for it within a short time of buying your phone. One major plus about this kind of insurance is the speed that it replaces a damaged, lost or stolen phone – almost all of the providers we looked at said they’d replace the mobile within 24 hours or the next day.

However, this speedy replacement comes at a cost, as insurance from your network provider is often much more expensive that from other companies.

So, in this case, it really depends on your priorities. If the thought of being without your phone for more than a few hours is absolutely unimaginable, you may want to consider insurance from your network provider. But if you’d rather trade-off a longer wait for cheaper premiums, have a look at our mobile phone insurance comparison.

Are you already covered under your home insurance?

Home insurance policies sometimes include mobile phones as part of your contents, which means that your phone could already be covered for theft from the home, or if there’s a fire. If you have accidental damage cover, your mobile may also be covered for accidental damage while it’s in your house, too.

However, though this is useful, it’s important to note that your phone won’t be covered while it’s out and about, unless you take out additional ‘personal possessions’ cover (or if you already have it).

This probably won’t add too much on to your premiums, but be aware that the excess might be higher than with a specialist mobile phone insurance policy, and you may lose any hard-earned no-claims discount if you make a claim.

See if your home insurance provider made it into our Top 10.

Are you already covered by your bank account?

Banks often throw in freebies as incentives for their premier, paid bank accounts. Often this includes travel or mobile phone insurance, so if you have a paid-for current account, it’s worth checking whether you already have mobile phone insurance cover.

Some of the bank accounts that offer this are: Natwest’s Select Silver account, Nationwide’s Flexplus, Halifax’s Ultimate reward and Barclay’s Tech Pack.

Each of the above mobile phone insurance is rated 5 stars by Defaqto, with the exception of Halifax, which is rated 4 stars.

You sometimes have to register your phone with your bank for it to be covered – Barclays insist this, for example. Natwest say that the phone will be automatically covered, but that it will help with the claims process if it is registered.

This kind of insurance is, in a way, free – you don’t have to pay any extra, and if you use it, it might make your current account better value. One major money-saving plus is that if you have a joint account, it’s likely that both phones would be included in the price, potentially giving you a two-for-one discount.

Another positive aspect of this insurance is that, because the insurance is a freebie as part of your bank account, it doesn’t matter what make or model of phone you have.

So, while the price of specialist mobile phone insurance varies by the type of phone, with iPhones and more expensive phones costing more, with insurance from your bank account you’d pay the same whether you had an iPhone 6 or a Samsung Galaxy.

However, there are often some policy limitations that you probably wouldn’t find in specialist mobile phone insurance. For example, Natwest will only cover you for two successful claims in a 12 month period.

Common exclusions - don't get caught out!

Mobile phone insurers have come under fire recently for having sneaky exclusions that many people think would be covered under a normal policy.

Make sure you read the small print of any policy documents to avoid getting caught out. These are some common exclusions and qualifications:

  • Theft – while you may think that ‘theft cover’ would protect your phone from all situations, some insurers specify that your mobile must be taken by force. So if it’s stolen from your back pocket while you’re at a concert, for example, you might not be covered
  • 'Reasonable care' - Some companies may refuse your claim if you didn’t take ‘reasonable care’ for a claim of loss or theft – this might translate to leaving your phone on a train, or in a coffee shop. Always check the small print of any policy to check what’s covered under ‘loss’
  • Your phone's age - insurers sometimes take a hard-line, and won’t insure phones over 6 months or a year old. Insurance2Go, for example, will only insure phones that are under 6 months old
  • Proof of purchase – insurers will always need proof of purchase before insuring your phone, in the form of a receipt or similar. This means that second-hand phones are unlikely to covered, and you’ll definitely find it hard to get covered if you’ve lost your receipt
  • Delayed police report Some insurers specify that you must tell the police if your phone is lost or stolen within a certain time. This is usually 24 hours, but sometimes can be as little as 12 hours
  • Water damage – while some insurers include water damage as part of accidental damage, some don’t, so if you’re prone to dropping your phone down the toilet, be sure to check the small print

You could also check out our article about the Insurance T&Cs you wish you'd seen for more information.

Insuring specific mobile phone models

If you want insurance for your specific mobile phone model, why not check out one of our exclusive free groups to see if you can get a 22% discount?

We have groups for iPhone 4s, iPhone 5, Nokia Lumia, HTC Desire HD, Samsung Galaxy Note and Samsung Galaxy S3.

By joining one of our groups for free, you’ll be coming together with other owners to secure a 22% discount on your mobile phone insurance.

‘Can I get mobile phone cover if…?’

If you’re not sure whether you can get mobile phone insurance because of a specific situation, you might find it hard to get the answer from Google. Hopefully, we can answer some of your questions instead.

‘…it’s for my child?’

The short answer is no, probably not. Most insurance companies have a minimum age limit of 16, sometimes 18. However, Gadget Cover say that parents are welcome to purchase the policy for their child and then transfer it to their child's name when they turn 18.

‘…I have multiple phones to insure?’

Yes - and insurers often provide discounts when you insure multiple phones. Switched On Insurance offers a 10% discount when you insure two or more gadgets, and i-Digital gives you 10% off when you insure two gadgets, and 40% off when you insure three.

Smartphones

‘…it’s for my business phone?'

Insurance2Go offers business insurance for mobile phones and laptops with its sister company Square Pound Limited, and there are many specialist business phone insurers. However, this kind of insurance is unlikely to offer anything that standard mobile phone insurance doesn't.

Vodafone's business insurance, for example, offers protection against loss, theft, damage, and unauthorised calls - all of which are covered by most mobile phone insurance policies. Where it stands out is in its provision of a 'courtesy phone' in case yours is lost, stolen or damaged and you need to stay connected.

‘…I bought my phone on eBay?'

This depends. Some insurers, such as Insurance2Go, refuse to provide cover for phones bought on eBay, but there are some that will. Gadget Cover, for example, will insure mobiles purchased from eBay 'as long as they are purchased new and have a valid Proof of Purchase that includes the make, model and serial number of the electronic equipment (in your name)'.

‘…I’m a student?’

Yes - mobile phone insurance, unlike other types of insurance, does not change price depending on your employment or student status. However, specialist student insurer Endsleigh offers gadget cover for students as well as its contents cover for student rooms and housing.

You could also join our free Student Gadget Insurance group to get an exclusive 22% on gadget insurance with i-Digital.

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