Review: Axa Car Insurance

Ronny Lavie By Ronny Lavie

Summary

Axa has been providing insurance for more than 300 years – although it has only been trading under its current name since 1985.

The company offers healthcare, investment and insurance products, including car and van insurance, travel insurance and breakdown cover. In 2014, it was named Interbrand’s leading global insurance brand for a sixth consecutive year.

Axa car insurance quotes can be obtained on their website.

Overview of car insurance cover provided by Axa Car Insurance

Similar to many car insurers, Axa offers two car insurance policy levels: comprehensive cover, and third party, fire & theft (TPFT) cover.

Third party, fire and theft covers you for damage to other people’s cars or property, and injury to others (which is the legal minimum requirement for a car driver). Additionally, Axa will repair or replace the vehicle if it is damaged by fire or theft, plus arrange overnight accommodation or onward travel if the car cannot be driven following damage covered by your policy. For repairs, a courtesy car is provided when your car is being repaired by one of Axa’s approved nationwide network mechanics.

Other policy benefits include up to 90 days’ European cover, replacement child seats in the event of loss or damage from theft or fire, a 24-hour claims hotline for round-the-clock support, and replacement of keys or locks if your car keys are stolen.

Axa’s comprehensive car insurance policy includes the above, and also covers you for accidental damage to your own car. Other benefits include - £5,000 personal accident cover, windscreen repair or replacement if damage is sustained, and cover if you put the wrong type of fuel in your vehicle.

Whichever level of policy you select, Axa offers several optional extras, to ensure you get the right cover for your needs. The additional options include a courtesy car upgrade – which can be helpful for 7-seater, 4x4 and sports car drivers who want to exchange like for like – up to £100,000 legal cover, and up to £100,000 personal injury and rehabilitation cover.

Plus, you can protect your no claims discount if you have one claim in a year, or two claims over a three year period.

Breakdown cover is also available as an optional extra. Choose between roadside, rescue, rescue and home assist, and European breakdown cover.

Get a personalised Axa car insurance quote on the Axa website.

How much does Axa car insurance cost?

The price of your premium will depend on a number of factors – such as your age, level of driving experience, where your vehicle is stored overnight, and any no claims bonus you have built up, as well as the make and model of your vehicle.

To find the best price for your circumstances, contact Axa car insurance.

What do Axa car insurance reviews by customers say?

A recent customer satisfaction survey by Which? rated Axa 19th out of 31 car insurance providers, with an average satisfaction rating of 62%.

Elsewhere, Axa car insurance reviews are a mixed bag. On reviewcentre.com Axa scored only 1.3 out of 5, with only 10% out of the 102 customers who left reviews saying they would recommend the service. It’s a similar story over on Trustpilot, with a score of 1.7 out of 5. 80% of the 25 reviewers gave the service only 1 star.

On money.co.uk, things are a lot more positive. Axa car insurance scored 4 out of 5 stars, giving it a ranking of Good. 59% of 123 people said they would recommend the service.

In our experience , reviews for insurance companies need careful consideration as we often note a bias in the reviews and the scores. For example - sometimes reviews appear to have been written after the purchasing process and so their rating only reflects how easy the insurance was to buy, and does not refer to the quality of the service after the purchase. Sometimes the reviews appear overwhelmingly negative, due to the fact that people with a negative experience are more motivated to write the review. As such, we believe some thought is needed to ensure that reviews and star ratings are interpreted correctly.

Get a personalised Axa car insurance quote on the Axa website.

What do Axa car insurance reviews from the experts say?

Which? gave Axa a policy score of 63% percent, scoring it 13th out of 31 providers. This, along with its customer satisfaction rating, gives Axa an overall 63% and places it 24th overall, out of 31 providers.

Meanwhile, Auto Express magazine gave Axa an overall score of 80.71% in its 2014 car insurance company review , praising Axa’s reliable service and regular updates in the event of a claim but still placing the company 27th out of 30 companies reviewed.

Depending on the level on cover you choose, Defaqto (the independent reviewer of financial products) gave Axa car insurance 5 out of 5, and 4 out of 5 stars, making the cover either ‘an excellent product with a comprehensive range of features and benefits’ or ‘a product with a good level of features and benefits’.

Axa’s Car Plus option - the Axa breakdown and recovery service - received 4 out of 5 stars as well.

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