Review: AXA Breakdown Cover

Digby Bodenham By Digby Bodenham

AXA is a global insurance provider that’s been in business for nearly 300 years. It operates in 59 different countries and serves 103 million customers.

Here in the UK, AXA helps more than 10 million customers with financial services.

AXA Assistance offers a variety of motor breakdown cover options, depending on how much support you want and whether or not you also need European car breakdown cover.

AXA says on its website that four out of five vehicles are fixed at the roadside, and boast an average response time of under 45 minutes.

Find out if AXA ranked in our list of the best breakdown providers. It also includes a guide to everything you need to know about breakdown cover.

Overview of the cover and cost of AXA Breakdown Cover policies

AXA Roadside (from £29.99 a year)

If your vehicle breaks down, AXA will:

  • Send a vehicle rescue operator
  • Spend up to one hour trying to fix your car at the roadside
  • If it can’t be fixed, arrange for the vehicle to be taken to a local garage within 10 miles to be repaired

AXA Rescue (from £64.99 a year)

Nationwide recovery within the UK.

If your vehicle breaks down and can’t be repaired at the roadside, AXA will take it to a garage of your choice. If it cannot be repaired on the same day, AXA will arrange for one of the following:

  • The vehicle, driver and up to 6 passengers to be taken to the onward destination, or back home
  • Bed & breakfast accommodation for one night
  • The hire of another vehicle for up to 24 hours

AXA Rescue & Home Assist (from £79.99 a year)

This option gives access to the benefits listed above and Home Assist cover, which provides help for breakdowns at home, or within 1 mile of your home.

AXA European (from £109.99 a year)

AXA’s European breakdown cover gives you all of the benefits listed above, including Home Assist, but provides cover for travel throughout Europe.

Cover is limited to 90 days of cover in Europe, with a maximum single trip length of 31 days.

AXA European Short-Trip

Designed for holidays or short trips to the continent, AXA’s European short-trip breakdown cover provides European cover for a specific period of days. Customers can select the time period they need, choosing from 1 to 31 days of cover.

AXA also offers car insurance.

What do AXA customers reviews say?

On Reviewcentre.com AXA received an average of 2.3 out of 5 stars from 50 reviews and 34% of users would recommend it. That score is OK for a breakdown provider on Reviewcentre, to put it in perspective the AA and RAC both scored 2 out of 5 and Green Flag has 2.3 stars. 2Gether Insurance is one of the highest rated, with 4.3 stars out of 5.

What do expert reviews say?

Independent financial research and review firm Defaqto awarded AXA’s European breakdown cover 3 out of 5 stars. That means it is “a standard product providing an average level of features and benefits”.

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