Review: Aviva Home Insurance

Sam Gilbert By Sam Gilbert

In summary

Aviva’s home insurance is built on a standard policy, which customers can then add to in order to enhance the cover. Rated 5 stars by industry body Defaqto, premiums start from £99 for a year’s cover.

You can get a quote for home insurance at the Aviva website.

Aviva Home Insurance logo

Background to Aviva home insurance

Aviva is the largest insurance group in the UK, providing around 31 million customers with investment, savings and insurance products.

Its current brand name was launched in 2002, following the merger of CGU and Norwich Union in 2000.

Overview of the cover provided by Aviva home policies

Aviva has a single standard home insurance policy, with optional extras available for customers who require greater coverage.

All policyholders receive both buildings and contents cover, along with coverage for tracing and accessing water leaks, freezer food damage, replacement locks, and contents in the garden, garage and outbuildings.

Optional extras include accidental damage cover, protected no claims discount, personal belongings cover in and away from the home, home emergency cover and bicycle cover.

You can get a home insurance quote at the Aviva website.

How much does home insurance from Aviva cost?

Insurance costs will always vary, as the cover you require and your circumstances will affect the price of the premium.

Aviva says 10% of customers paid £99 or less between April 1 and June 30, 2016.

There are some ways to reduce the price of your policy; new customers who have been claim-free for at least 5 years will receive up to 40% no claims discount, and there is up to 20% reduction for getting an Aviva home insurance quote online.

The no claim discount is based on new customers who’ve been claim free for five years or more, compared with new customers who’ve claimed in the past year.

Although Aviva says smaller discounts apply if you have been claim free for between one and four years. The discount applies only to combined building and contents policies and it doesn’t apply to home emergency cover, legal or specified valuable cover options. A minimum price applies.

What Aviva customers say

Money.co.uk reviewers have rated Aviva home insurance 3.8 out of a possible 5 stars, based on customer service, value for money, product features and flexibility & fairness.

On TrustPilot, Aviva scored only 2/10 stars following criticism of its website and customer service.

What the expert reviews say

Aviva’s home insurance is 5 star Defaqto rated. It also scored an overall rating of 66% from independent organisation Which?, placing it 17th out of 38 home insurers.

Financial services website Fairer Finance has awarded Aviva 58% for its home insurance, which ranks it 17th out of 43 providers.

Other home insurance reviews

To compare Aviva with other home insurance products, check out our article on the best home insurance companies.

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