Aviva home insurance has three cover levels - Basic, Regular and Premium - and optional extras such as home emergency cover that customers can pay more for.
Aviva expects at least 10% of its home insurance customers to pay £8.25 a month for Regular cover based on customers who bought Regular building and contents insurance from September 2018 to November 2018. The cover you choose, your individual circumstances and your payment method will affect your price.
Existing Aviva customers can get a 10% discount. As can customers buying both Aviva home and car insurance.
Aviva customers can pay monthly with no interest and will receive the same or a better price at renewal.
Aviva says content claims up to £5,000 can be paid in 2 hours. However, you have to make the claim Monday to Friday between 8am and 4pm, and the payment is made via an Amazon.co.uk gift card.
Aviva's claims team is available for customers 24/7, 365 days a year.
Background to Aviva home insurance
Aviva is the leading insurance and savings business in the UK and Ireland with 16 million customers in the UK.
The Aviva home product was introduced in 2019. The cover levels are similar to its previous products but it aims to have improved some elements of the customer experience. They settled over 62,852 Claims in 2019.
Overview of the cover provided by Aviva home policies
Aviva has three home insurance policies, with optional extras available for customers who require greater coverage.
Each policy includes buildings cover and contents cover along with cover for jewellery.
Optional extras include accidental damage cover, protected no claims discount, cover away from the home and home emergency.
What the expert reviews say
All Aviva home insurance policies are rated 4 stars out of 5 by Fairer Finance experts.
In Fairer Finance's Autumn 2018 customer experience rating Aviva ranked 30th out of 48 companies. The customer experience rating includes scores for customer happiness, trust, complaints performance and transparency.
Customers buying Aviva home insurance rate them 4.5 out of 5 on Defaqto.
Other home insurance reviews
To compare Aviva with other home insurance products, check out our article on the best home insurance companies.