- £15,000 of lifetime vet fee cover
- Dental included as standard
- Up to £6,000 for loss or theft
- Conditions that ended more than two years ago are covered
Everything about our policies and customer service has been designed to make pet insurance better for owners. We listened to thousands of cat and dog owners to create the cover they wanted but couldn't find elsewhere.
We've partnered with FirstVet to offer our customers unlimited free video vet appointments with UK-registered vets through their app. It's available 24/7.
Book an appointment to get advice, tips on treating minor issues at home or a second opinion on a diagnosis.
We cover the cost of the appointments to give owners immediate access to an expert. It can help avoid a stressful trip to a vet for small issues or even catch a more serious condition before it develops.
"The vet was amazing! Her advice and support for my concerns of my ragdoll were second to none."
"I have a free account courtesy of my insurance and I would happily pay a membership, it's worth every penny."
"The vet was kind and attentive. If your insurance doesn't include this then you should consider changing."
Feefo Gold Trusted Service Award
Review site Feefo awarded us their Gold Trusted Service Award in 2018 and 2019 because of the consistent high ratings customers give us.
Most Trusted Pet Insurance Provider
Thousands of pet owners voted us the most trusted pet insurance provider in Britain at the Moneywise Customer Service Awards in June 2019.
"The experience of obtaining a quote and taking out a policy felt like I was being guided by a friend!"
"Extremely quick response. Kept informed of what was going on and claim settled within a few days. Impressive to say the least."
"Fantastic service, very easy claim procedure and all sorted within the space of a couple of days. I would definitely recommend to friends."
It is possible to play around with your price by changing your excess when you get a quote but there are a few core factors that affect the price of pet insurance:
How much will my cover cost? You can find out by getting a quick quote. It's difficult to predict how much a pet insurance policy will cost so it's easiest to enter some details about your pet to see the prices for different policies. If you call up you'll be asked the same questions we have online that are used to calculate your price.
Can I call you? Yes. We love to help people who want to know more about our cover. Get in touch with our UK customer service team on 0345 340 4090.
What is lifetime cover? Lifetime (or ‘yearly limit’) insurance covers vet fees up to the policy's limit every year. So long as you renew a lifetime policy each year, the level of vet fees will reset to the full stated limits that you started with. With a lifetime product, it is important to note that your premiums are likely to increase each year at renewal.
Most comprehensive in the UK
No claims = money back
Cover for pre-existing conditions
Dog insurance from £9.44 a month (10% of Value customers paid this price)
Cat insurance from £5.52 a month (10% of Value customers paid this price)
Pet insurance from £7.78 a month (10% of Value customers paid this price)