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Pet insurance
with No Excess

•  Up to £7,000 of lifetime vet fee cover every year

•  No excess option for pets under 9  

• Up to £1,000 for complementary treatments 

Free 24/7 video vet calls 

• Voted UK's most trusted pet insurance provider by customers

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Pet Owners Love Our Cover

Everything about our policies and customer service has been designed to make pet insurance better for owners. We listened to thousands of cat and dog owners to create the cover they wanted but couldn't find elsewhere.

  • All policies cover conditions that ended more than two years ago
  • You can pay monthly at no extra cost
  • 15% multi-pet discount when you insure more than one pet on the same policy
  • Existing customers are never charged more than new ones
  • More than 9,000 5-star reviews in the past 12 months

Unlimited vet video calls

We've partnered with FirstVet to offer our customers unlimited free video vet appointments with UK-registered vets through their app. It's available 24/7.

Book an appointment to get advice, tips on treating minor issues at home or a second opinion on a  diagnosis.

We cover the cost of the appointments to give owners immediate access to an expert. It can help avoid a stressful trip to a vet for small issues or even catch a more serious condition before it develops.

What Customers Say About FirstVet

  • Chris

    Bought By Many policyholder

    "The vet was amazing! Her advice and support for my concerns of my ragdoll were second to none."

  • Lisa

    Bought By Many policyholder

    "I have a free account courtesy of my  insurance and I would happily pay a membership, it's worth every penny."

  • Moh

    Bought By Many policyholder

    "The vet was kind and attentive. If your insurance doesn't include this then you should consider changing."

Customer Service Awards

Feefo Gold Trusted Service Award

Review site Feefo awarded us their Gold Trusted Service Award in 2018 and 2019 because of the consistent high ratings customers give us.

Most Trusted Pet Insurance Provider

Thousands of pet owners voted us the most trusted pet insurance provider in Britain at the Moneywise Customer Service Awards in June 2019.

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  • Jennifer


    "The experience of obtaining a quote and taking out a policy felt like I was being guided by a friend!"

  • Gez


    "Extremely quick response. Kept informed of what was going on and claim settled within a few days. Impressive to say the least."

  • Lisa


    "Fantastic service, very easy claim procedure and all sorted within the space of a couple of days. I would definitely recommend to friends."

How Our Claims Are Different

  • Fully online claims with no long forms - but you still have the option to claim on the phone
  • We can pay you or your vet directly
  • 96% of claims paid between January and June 2019
  • Thousands of 5-star claims reviews from our customers including one customer who said: "Kept me in the loop throughout the process. Really kind telephone operators. Excellent experience from beginning to end."

What Affects Your Price

It is possible to play around with your price by changing your excess when you get a quote but there are a few core factors that affect the price of pet insurance:

  • Whether you have a cat or dog and the breed of your pet
  • How old your pet is - olders pets can cost more because they're more likely to need vet treatment
  • Where you live - vet fees differ around the country and can be more expensive in cities
  • The level of cover you choose


How much will my cover cost?  You can find out by getting a quick quote. It's difficult to predict how much a pet insurance policy will cost so it's easiest to enter some details about your pet to see the prices for different policies. If you call up you'll be asked the same questions we have online that are used to calculate your price.

Can I call you?  Yes. We love to help people who want to know more about our cover. Get in touch with our UK customer service team on 0345 340 4090.

What is lifetime cover?  Lifetime (or ‘yearly limit’) insurance covers vet fees up to the policy's limit every year. So long as you renew a lifetime policy each year, the level of vet fees will reset to the full stated limits that you started with. With a lifetime product, it is important to note that your premiums are likely to increase each year at renewal.

Our Most Popular Lifetime Policies

  • More Of Our Policies

  • Dog insurance from £9.44 a month (10% of Value customers paid this price)

    Cat insurance from £5.52 a month (10% of Value customers paid this price)

    Pet insurance from £7.78 a month (10% of Value customers paid this price)