Your free online vet

As a Bought By Many customer you have unlimited free access to video vet appointments 24/7 with FirstVet. You can video call a vet from anywhere, whenever your pet may seem unwell.

First Vet Consultant on a Mobile
First Vet Logo

You can access FirstVet from any mobile device or laptop.

What is FirstVet?

FirstVet provides video appointments with UK-registered vets and is open 24 hours, 365 days a year.

Their vets can help if you’re worried your pet is ill or has had a minor accident. They can offer advice, treatment recommendations, a referral to your local practice or just reassurance.

FirstVet is available on all our policies except Liability Only.

How to use FirstVet

You can access FirstVet from any mobile device, laptop or desktop computer.

To use on a mobile device

Icon of a mobile device
  1. Download the FirstVet app from the App Store or Google Play
    Download on the App Store
    Get it on Google Play
  2. Make sure you register with the same email address you use for your Bought By Many account and the person registering is the policyholder
  3. Click ‘My pets’ - the section should already be populated with your pet's details
  4. When you need a consultation, select your pet, describe their symptoms and choose a time slot
  5. Enable notifications to receive an alert when your vet starts the video call

To use on a desktop or laptop

Icon of a desktop device
  1. Go to the Bought By Many page on the FirstVet website
  2. Click on ‘Get Started’
  3. Make sure you register with the same email address you use for your Bought By Many account and the person registering is the policyholder
  4. From the home screen, click ‘Add a pet’ - this section should already be populated with your pet's details
  5. When you need a consultation, select your pet, describe their symptoms and choose a time slot
  6. You’ll receive an email to confirm your booking and an SMS reminder five minutes before your appointment is due to start
  7. When it’s time for your appointment you can enter the online waiting room and the vet will let you in when they’re ready
Visit our help centre for more information on FirstVet

“Dr Emma was amazing”

Her advice and support for my concerns about my ragdoll were second to none. If I had the money, I would hire her full time to be on call.

The post consultation email was extremely handy. Thank you to Bought By Many for having this service as part of my insurance.
– Chris
Read more customer reviews on FirstVet’s Trustpilot page