Your free online vet

As a Bought By Many customer you have unlimited free access to video vet appointments 24/7 with FirstVet. You can video call a vet from anywhere, whenever your pet may seem unwell.

First Vet Consultant on a Mobile
First Vet Logo

You can access FirstVet from any mobile device or laptop.

What is FirstVet?

FirstVet provides video appointments with UK-registered vets and is open 24 hours, 365 days a year.

Their vets can help if you’re worried your pet is ill or has had a minor accident. They can offer advice, treatment recommendations, a referral to your local practice or just reassurance.

FirstVet is available on all our policies except Liability Only.

How to use FirstVet

You can access FirstVet from any mobile device, laptop or desktop computer.

How to book an appointment

  1. Pop over to My Account and select a policy
  2. Select FirstVet - you can find it under Key features (pictured below)
  3. Pick your pet and book a time slot
  4. Let them know what’s wrong - you can send photos too
  5. Enter your mobile number and we’ll ping you a 4-digit SMS code to enter
  6. You’re booked and ready to see the vet
An image showing the FirstVet widget

How to attend appointments on a mobile device

Icon of a mobile device
  1. Download the FirstVet app from the App Store or Google Play
    Download on the App Store
    Get it on Google Play
  2. The policy holder will need to register with the same email address used for your Bought By Many account
  3. Make sure you’ve turned notifications on
  4. Get ready for the camera, your vet will be video calling when it’s time for your appointment

To attend appointments on a desktop or laptop

Icon of a desktop device
  1. Go to the Bought By Many page on the FirstVet website
  2. Click on ‘Get Started’
  3. The policy holder will need to register with the same email address used for your Bought By Many account
  4. When it’s time for your appointment you can enter the online waiting room and the vet will let you in when they’re ready

What if I don’t have a mobile phone?

Call FirstVet on 0330 808 1281 and somebody will help to get you started. They’re open from 9:00am to 5:00pm Monday to Friday, excluding bank holidays. Once you’re ready, you’ll be able to have vet consultations through your desktop or laptop computer.

Visit our help centre for more information on FirstVet

“Dr Emma was amazing”

Her advice and support for my concerns about my ragdoll were second to none. If I had the money, I would hire her full time to be on call.

The post consultation email was extremely handy. Thank you to Bought By Many for having this service as part of my insurance.
– Chris
Read more customer reviews on FirstVet’s Trustpilot page