I can’t keep up with my monthly payments because of Coronavirus, can I change my payment plan?

We know this is a very difficult time for some of our customers, and we’re here to help. That’s why we’ve put together some handy articles to help you and your pet get through this.

You may be worried about not being able to pay your premiums and what this means for your pet. We have created two new payment options to support you through this period. Your pet’s health and wellbeing is a priority for us, and we will continue to process claims as normal with both these new payment options.

  • Alternative cover - we have seven core policies and a new ‘Essential’ low-price product available for our customers. You can switch free of charge to any of our products, reduce your monthly premiums, change the excess amount or remove any add-ons and then, when you're ready, return to your original policy.

  • Payment break - we can offer a payment delay of up to 3 months with 0% interest or charges and you will be able to claim for any treatment your pet needs during this period. Payments will be paid at the end of the break either as lump sum or over an agreed payment plan. If you are renewing with us, all outstanding payments of the previous policy will need to be collected before we can start your renewed policy.

    If you are due to make a payment, we will start the payment break from the following month as we can’t refund any live payments. If you have a payment due in the next 5 days, please get in touch with our customer support team.

  • Cancellations - you can cancel your policy if you are affected by Coronavirus. Once you have cancelled your policy, your pet will not be covered for any new treatment. You can still claim for up to a year after the policy is cancelled for treatment carried out during the time you had your policy with us.


Fill in this form and our team will call you within 48 hours to discuss these options in more detail so you can decide the best option for you.

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