Systems Administrator

London | Haywards Heath | Birmingham | full-time

Posted: 25/05/2021
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Closing on: 22/06/2021

Job summary

This is a key role in our central team, providing day to day technical support for a variety of IT systems, carrying out testing and monitoring, providing user training, and looking for continuous improvement opportunities.

Your key responsibilities

  1. Work as part of the TechOps team to build, administer, monitor and fix a wide variety of IT, operations, and customer support systems.
  2. Conduct ticket / fault logging for systems and make sure issues are resolved quickly.
  3. Participate in operations testing (UAT) for system releases, liaising with the QA team so that new functionality is appropriate and ready for use.
  4. Support the team in the development and utilisation of monitoring processes, systems and capabilities to alert relevant parties when things go wrong.
  5. Constantly monitor progress and work on ways to improve speed and quality whilst balancing that against customer and end-user experience.
  6. Conduct assessments of operational systems and look for opportunities for improvement and risk mitigation.
  7. Provide training and guidance to colleagues on new or changed processes and systems.

How you’re measured

  • Customer / user feedback.
  • System downtime minimised.
  • Security and reliability standards met.
  • Delivery to project timescales for systems releases.
  • Team support and leadership.

What you bring

Knowledge

  • Working knowledge of Microsoft environments (O365 in particular including InTune and Group Policy, Windows 10, Office, Teams, Sharepoint, etc.) is essential.
  • Knowledge and experience cloud-based architecture and software is preferred and desired.
  • Knowledge of the insurance industry is an advantage.

Skills and personal attributes

  • Able to meet the varied day to day technical support needs for IT hardware and office systems.
  • Applied understanding of TCP/IP networking LAN/WAN (DNS, DHCP, RAS, VPN).
  • Committed to delivering quality software and support to end users.
  • High attention to detail: spots the little things that others may miss.
  • Good at planning and prioritising demands appropriately.
  • Innovative thinker.
  • Ambitious: likes to move fast and pragmatically seeks out problems.
  • Can-do attitude and commitment to contributing to the success of the business.
  • People person: energised by a high amount of contact with a wide range of people.
  • Team ethic: makes changes happen by working with and through others.
  • Able to assimilate technical knowledge rapidly, and take on new systems at a pace to match an exponentially scaling business.
  • The ability to operate, administer and test Customer Service / Support systems (e.g. Zendesk / CRM, Telephony, Chat, Social Media etc) is an advantage.

Experience and qualifications

  • First-hand experience of supporting and resolving issues in IT hardware (e.g. laptops, printers, networking etc).
  • Experience in supporting technical operations systems or as an IT engineer in Microsoft environment.
  • Exposure to cloud-based architecture and software preferred.
  • Experience with virtualisation technologies such as Azure and AWS a distinct advantage.

We are evolving as a business and, during 2021, expect to implement an extended hours rota for systems administration support to cover evenings and Saturdays as part of a 5 day week.

This job description highlights the main areas of responsibility. As we are a high-growth organisation, it is not intended to be a complete list of all duties and may change with the evolution of the business.

Download the job description

Bought By Many is making the world a better place for pet parents. Award-winning innovative technology and exceptional customer service are at the heart of our offer: we now rank 30th on the Tech Track 100 (2020) and we won the Insurance Choice Awards (2020) for both Best Pet Insurance Provider and Innovation of the Year. We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come.

Our latest Series D funding round was $350m which values us at $2bn. All this was made possible by the hard work from our incredible colleagues around the world; and we’re excited to embark on the next stage in our journey. Our company is fast-paced, respectful, fun-loving and (most importantly) passionate about pets and their well-being.

We think big and we can only do that if we have a wonderful array of different people with different lived experiences and backgrounds, bringing their whole self to work every day. Throughout the business, you will meet people who think differently, aim for impact, and love to try new things.

What it’s like to work here?

Our company is fast-paced, respectful, fun-loving and (most importantly) passionate about pets and their well-being. We think big and we can only do that if we have a wonderful array of different people with different lived experiences and backgrounds, bringing their whole self to work every day. Throughout the business, you will meet people who think differently, aim for impact, and love to try new things. 

Our physical offices are bright and open with plenty of treats and extras and we provide practical support and best-in-breed kit for homeworking.  We are a connected and sociable business and like to spend time together in regular fun activities, both online and in person (when we can!).

We work together as one team and we share the same values:

  • Show you care
  • Do the right thing
  • Work in partnership
  • Dare to think big
  • Be tenacious and be fast

Award-winning innovative technology and exceptional customer service are at the heart of our offer: we now rank 30th on the Tech Track 100 (2020) and we won the Insurance Choice Awards (2020) for both Best Pet Insurance Provider and Innovation of the Year.

Our latest Series D funding round was $350m which values us at $2bn.  All this was made possible by the hard work from our incredible colleagues around the world; and we’re excited to embark on the next stage in our journey. We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come. 

Salary

£30,000-£35,0000pa


Benefits

  • 25 days' holiday
  • Private health scheme
  • Contributory pension
  • Life assurance (3 x annual salary)
  • Employee Assistance Programme
  • Cycle scheme
  • Season ticket loan
  • Nationwide gym discount scheme
  • Health support service
  • Other lifestyle benefits
  • Superb modern office environment (with treats and extras)
  • Great practical support for homeworking
  • We're a fun and sociable business - both online and in person (when we can !)

Hours of work

Our standard working week is 37.5 hours, typically 09:00 to 17:30 from Monday to Friday. Hybrid working with a requirement to be in the office up to 2 days per week. We are evolving as a business and, during 2021, expect to implement an extended hours rota for systems administration support to cover evenings and Saturdays as part of a 5 day week.


Line manager

Systems Administration Team Leader


Locations

Unit 1B, 1-10 Summers Street, Farringdon, London EC1R 5BD

Oakfield House, 35 Perrymount Road, Haywards Heath, West Sussex, RH16 3BW

Alpha Tower, Suffolk Street Queensway, Birmingham B1 1TT

Apply for Role

Submit your details and CV here to apply.

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If you were referred to this opportunity by someone who works here, please let us know their name.
To create an insurance policy that actually makes insurance better for everyone, companies need to look beyond just making things clearer and fairer.
Guy Farley, CTO & Co-founder