Learning & Development Lead

London | Birmingham | Haywards Heath | Permanent, Full Time

Posted: 19/05/2021
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Closing on: 18/06/2021

Job summary

As our first Learning & Development Lead, you will be reporting to the Chief People Officer working collaboratively with all teams, providing learning support to the organisation. We want every one of our employees to bring their best selves to work in a values driven environment. Your role will be to enable our incredible employees to join, grow and thrive within a curious, driven and fast paced environment.

 

The role requires expertise in a variety of Learning and development tools in line with a modern, fast-paced remote first-hybrid based team. Identifying creative solutions for delivery, which blend face to face learning with web and mobile will be key to success.

Your key responsibilities

  • Designing, developing and supporting the execution of a learning and development roadmap for our team that aligns with the future skills needed and which will make the biggest impact on driving individual, team and business performance.
  • Creating a coaching led culture with an open mindset, developing coaching and mentoring programmes across the organisation.
  • Embedding our values into every aspect of L&D to really bring to life the culture that we are striving to create at BBM.
  • Partnering with the CPO and people team to design and deliver a simple and effective performance management approach, ensuring that learning opportunities are developed from career led conversations
  • Designing, developing and implementing a framework to support management and leadership development globally
  • Working alongside the team and key managers and leaders, creating a strong feedback loop to advise the development of future programmes in line with the evolving needs of BBM/ManyPets.
  • Identifying high calibre external partners to support and scale the Learning, Development and Education strategy. Negotiating contracts, tracking budgets and ensuring that our L&D budget is maximised to provide first class learning opportunities.
  • Partnering with IT and external providers to ensure that the necessary technology platforms are in place to support the learning and development strategy and roadmap.
  • Delivering high quality engaging communication in an integrated way
  • We operate in a regulated environment – you will need to ensure that we are delivering our work to the highest standards, tracking CPD, ensuring that compliance related training is delivered in an effective, engaging and measurable way.
  • Ensuring effective measurement of all programmes – we want to make sure that we can measure what we are designing and delivering.
  • Identifying a dashboard of relevant metrics which will hold us accountable for driving performance and behaviours throughout the organisation.
  • Working with the People team to develop and run the marketing and communications of new learning programmes to the business.
  • Provide other key stakeholders with timely updates and other relevant information.
  • Supporting with ad hoc projects and proactively suggesting ideas for continuous improvement to the Learning & Development and offering.

How you’re measured

What you bring

Knowledge

  • CIPD or equivalent qualification preferable or, significant demonstrable experience working in an equivalent role
  • Learning and Development experience gained within a similar sector; online, digital, media consumer, B2C, financial services
  • Subject matter expertise in L&D leadership for an International fast growing and dynamic workforce
  • Up to date knowledge of emerging trends and best practices of companies in our space
  • Proven and demonstrable skills in leadership development and programme delivery

Skills and personal attributes

  • You have excellent communication and interpersonal skills and the ability to interact across all levels of the organisation. 
  • You’re happy to be hands on as you won’t have a team to lean on.
  • You have a flexible style, able to adapt to different types of learner, functions and levels throughout the business.
  • You will have been exposed to change management
  • You have a curiosity to find out about external trends and emerging practices within the learning and development field.
  • You are incredibly organised, used to working at a very fast pace and juggling many different tasks and projects, whilst at the same time ensuring impeccable attention to detail. You’re proactive and see what needs to be done
  • You are comfortable with ambiguity and enjoy changeable environments where you can implement creative and innovative ideas.
  • You are able to act with confidence in a high-performance culture, instilling trust in everyone you interact with, delivering well thought through solutions.
  • You can turn your hand to most things and if you don’t know the answer you are tenacious in finding out.
  • You have an ability to build relationships with people, you put them at ease and create understanding. You enjoy spending time with people and have a strong sense of empathy.
  • You are an effective advisor and coach, you enjoy working closely with teams to develop their skills and enhance team performance

Bought By Many is making the world a better place for pet parents. Award-winning innovative technology and exceptional customer service are at the heart of our offer: we now rank 30th on the Tech Track 100 (2020) and we won the Insurance Choice Awards (2020) for both Best Pet Insurance Provider and Innovation of the Year. We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come.

Our latest Series D funding round was $350m which values us at $2bn. All this was made possible by the hard work from our incredible colleagues around the world; and we’re excited to embark on the next stage in our journey. Our company is fast-paced, respectful, fun-loving and (most importantly) passionate about pets and their well-being.

We think big and we can only do that if we have a wonderful array of different people with different lived experiences and backgrounds, bringing their whole self to work every day. Throughout the business, you will meet people who think differently, aim for impact, and love to try new things.

What it’s like to work here?

Our company is fast-paced, respectful, fun-loving and (most importantly) passionate about pets and their well-being. We think big and we can only do that if we have a wonderful array of different people with different lived experiences and backgrounds, bringing their whole self to work every day. Throughout the business, you will meet people who think differently, aim for impact, and love to try new things. 

Our physical offices are bright and open with plenty of treats and extras and we provide practical support and best-in-breed kit for homeworking.  We are a connected and sociable business and like to spend time together in regular fun activities, both online and in person (when we can!).

We work together as one team and we share the same values:

  • Show you care
  • Do the right thing
  • Work in partnership
  • Dare to think big
  • Be tenacious and be fast

Award-winning innovative technology and exceptional customer service are at the heart of our offer: we now rank 30th on the Tech Track 100 (2020) and we won the Insurance Choice Awards (2020) for both Best Pet Insurance Provider and Innovation of the Year.

Our latest Series D funding round was $350m which values us at $2bn.  All this was made possible by the hard work from our incredible colleagues around the world; and we’re excited to embark on the next stage in our journey. We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come. 

Salary

up to £70,000


Benefits


Hours of work


Line manager

Chief People Officer


Locations

Unit 1B, 1-10 Summers Street, Farringdon, London EC1R 5BD

Alpha Tower, Suffolk Street Queensway, Birmingham B1 1TT

Oakfield House, 35 Perrymount Road, Haywards Heath, West Sussex, RH16 3BW

Apply for Role

Submit your details and CV here to apply.

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To create an insurance policy that actually makes insurance better for everyone, companies need to look beyond just making things clearer and fairer.
Guy Farley, CTO & Co-founder