Roles in Operations

Outbound Customer Support Executive
Birmingham | Haywards Heath
Posted on: 13/05/2021
Claims Handler
Stockholm, Sweden
Posted on: 13/05/2021
Customer Experience Communications Lead
Birmingham | Haywards Heath | London
Posted on: 11/05/2021
Fraud Claims Handler
Haywards Heath | Birmingham
Posted on: 11/05/2021
Customer Support Instructional Designer
Haywards Heath | Birmingham
Posted on: 11/05/2021

The department

Our Operations team includes a wide range of functions delivering services to our customers and also across the business. This includes customer support, claims, customer experience, project management, business analysis and compliance.

 Already in 2020, our Cat & Dog insurance products have earned us Feefo’s Platinum Award for holding their gold standard three years in a row, and our Exotic Direct and Pet Plan Sanctuary products have earned their Gold Award. We were also very proud to be voted Best Pet Insurance Provider by over 50,000 customers at the Insurance Choice Awards (2020).

 We want this success to continue and that means giving pet owners a superior customer experience when they buy, renew and claim with us. Our Customer Support and Claims teams play a crucial role in achieving this, backed up by specialists who design customer journeys, do customer research, handle complaints, and ensure we meet regulatory requirements – all with the aim of continuous improvement. 

Our Business Analysts and Project Managers work right across the business to define and deliver the new systems and other changes we need to put in place to keep improving our service levels and make our business the best it can be.

Why join Bought By Many.

Bought By Many is making the world a better place for pet parents. We create unique, quality pet insurance driven by data-insights and award-winning service, to help owners take care of their pet’s health.

We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come. We raised over £78m in our last fundraise in April 2020. 

Award-winning innovative technology and exceptional customer service are at the heart of our offer: we now rank 30th on the Tech Track 100 (2020) and we won the Insurance Choice Awards (2020) for both Best Pet Insurance Provider and Innovation of the Year.

In the UK, we are based in Farringdon (London), Haywards Heath (West Sussex), and Birmingham (Midlands). We’re in Stockholm in Sweden and we’re about to take the US by storm. Throughout the business, you’ll meet people who think differently, aim for impact, and love to try new things.

To create an insurance policy that actually makes insurance better for everyone, companies need to look beyond just making things clearer and fairer.
Guy Farley, CTO & Co-founder