Roles in Operations

Complaints Handler
Birmingham | Haywards Heath | London
Posted on: 07/07/2021
Customer Support Trainer
Birmingham | Haywards Heath | London
Posted on: 07/07/2021
Customer Support Executive
Haywards Heath | Birmingham
Posted on: 02/07/2021
Claims Handler
Birmingham | Haywards Heath
Posted on: 29/06/2021

The department

Our Operations team includes a wide range of functions delivering services to our customers and also across the business. This includes customer support, claims, customer experience, project management, business analysis and compliance.

 Already in 2020, our Cat & Dog insurance products have earned us Feefo’s Platinum Award for holding their gold standard three years in a row, and our Exotic Direct and Pet Plan Sanctuary products have earned their Gold Award. We were also very proud to be voted Best Pet Insurance Provider by over 50,000 customers at the Insurance Choice Awards (2020).

 We want this success to continue and that means giving pet owners a superior customer experience when they buy, renew and claim with us. Our Customer Support and Claims teams play a crucial role in achieving this, backed up by specialists who design customer journeys, do customer research, handle complaints, and ensure we meet regulatory requirements – all with the aim of continuous improvement. 

Our Business Analysts and Project Managers work right across the business to define and deliver the new systems and other changes we need to put in place to keep improving our service levels and make our business the best it can be.

Why join Bought By Many?

Bought By Many is making the world a better place for pet parents. Award-winning innovative technology and exceptional customer service are at the heart of our offer: we now rank 30th on the Tech Track 100 (2020) and we won the Insurance Choice Awards (2020) for both Best Pet Insurance Provider and Innovation of the Year. We’re proud to be driving unprecedented change in insurance and have doubled our revenues annually for the last 4 years with more ambitious growth still to come.

Our latest Series D funding round was $350m which values us at $2bn. All this was made possible by the hard work from our incredible colleagues around the world; and we’re excited to embark on the next stage in our journey. Our company is fast-paced, respectful, fun-loving and (most importantly) passionate about pets and their well-being.

We think big and we can only do that if we have a wonderful array of different people with different lived experiences and backgrounds, bringing their whole self to work every day. Throughout the business, you will meet people who think differently, aim for impact, and love to try new things.

To create an insurance policy that actually makes insurance better for everyone, companies need to look beyond just making things clearer and fairer.
Guy Farley, CTO & Co-founder