Customer Experience Coordinator
Abi works on the frontlines of the Bought by Many customer experience. She’s passionate about making sure it meets the high, customer-centred values of the company. In her spare time, Abi goes dirt and mounting biking and frequently hits the gym.
What do you do at Bought By Many?
I am a customer experience coordinator – I am responsible for ensuring that all the customer-facing systems are working in a way that makes for a great customer experience.
I oversee and keep the communication lines between different departments open and active in order to make sure the customer experience side of things is top notch across the board. I am like a buffer between Bought by Many, Pet Plan Sanctuary and Exotic Direct. I spread the word when we get feedback from customers and if there’s something that we’re missing, an area in the customer experience journey where we’re underperforming I flag it so that we can improve.
How did you get into insurtech?
Completely by accident. Someone recommended the position to me as I was working for a Christian media organization at the time and my job there was to oversee the customer experience team. What attracted me to insurtech was the liveliness, great communication, and the customer-obsessed culture. There’s just a lot more to get your teeth into, which I find really exciting. Bringing clarity to insurance and the large amount of business terminology, applying what you know in principle to put the customer at ease is a wonderful aspect to Bought by Many. And I think the best thing about working here is how open everyone is with each other and willing to engage and collaborate.
What are you excited about working on?
Making sure that the members promises are maintained and that we’re true to the values of the business. Bringing all the newness and development and expansion to a level where everyone is on the same standard and they are all delivering a great customer service and delivering the product the way it’s meant to be delivered.
How would you describe the team?
Awesome! Friendly, charming, easy to work with. People are really open, and they seem to want to work with you not against you – they are there to help you. Everyone works together as a team and aligns each other's activities.