Award-winning pet insurance that owners love

Voted Best Pet Insurance Provider 2020, with a 4.7 out of 5 rating on Feefo and a number one ranking for customer experience.

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Feefo Platinum Trusted Service Award 2020 logo ICS satisfaction score logo top 5% of UK companies Fairer Fincance first place gold ribbon customer experience award autumn 2020 Insurance Choice Awards Best Pet Insurance Provider 2020

Why our cover is different

We listened to thousands of cat and dog owners to create the policies they wanted. Everything about our cover is designed to be better for owners.
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Online claims

Online claims

Claims can be made online to save you time and hassle. You’ll get regular updates to let you know the progress of any claim.
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FirstVet
FirstVet
Bought By Many policyholders have access to free video calls with a registered vet through the FirstVet app.
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Price Guarantee

Price Guarantee

We appreciate loyalty so existing customers will never pay more than new ones.
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Helpful customer service

Helpful customer service

Our UK customer service team answer calls quickly and are happy to answer any questions about your policy or claim.
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We have a lot more to offer pet owners

  • Our Complete policy has £15,000 of lifetime vet fee cover
  • No penalty for claiming
  • We paid 97% of claims we received, July to December 2020
  • No excess option on our Regular policy
  • All our policies cover conditions that ended more than two years ago
  • Our Pre-existing policy covers recent conditions
  • You can pay monthly at no extra cost

“Excellent”

Highly recommended, half the price of petplan, more cover plus less excess as well. We are very pleased to take the insurance out, it gives us piece of mind for our Cooper, he’s a 2 year old golden retriever.
– Colin, from Halifax
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Pet health and happiness